Customer Relationship Management

Neopost Customer Relationship Management

TECHNICAL SERVICE & SUPPORT MADE SIMPLE

To guarantee your organization's increased efficiency and effectiveness, Neosys proudly introduces SMA, a suite of Mailing and Print Finishing System service packages based on comprehensive, long-term support that will keep your equipment at tip top condition and your business running smoothly and efficiently.
Each SMA program is a uniquely integrated service and support solution that allows you to choose the level of service and support you need.

SERVICE CHARGE PER CALL

Provide technical service support only when you need it. You will not pay for any service until you use it. Service and support charge inclusive of labor per hour and travelling cost per kilometer basis. All spare parts changed are chargeable. 14 days service & repair warranty.

YEARLY SMA

Technical service and support made easy, designed to provide an enhanced level of support, while reducing your annual service and repair costs. This comprehensive program gives you the very best in service and support for a yearly fee.

 

SMA PLANService & Support Descriptions
Non Comprehensive SMA
  • 2 to 6 preventive maintenance calls per year.
  • Unlimited service & breakdown calls.
  • All parts changed are chargeable
Semi Comprehensive SMA
  • 2 to 6 preventive maintenance calls per year
  • Unlimited service & breakdown calls.
  • All faulty parts will be replaced at free of charge except wear and tear parts which are classified as comsumables.
Comprehensive SMA
  • 2 to 6 preventive maintenance calls per year
  • Unlimited service & breakdown calls.
  • All faulty parts will be replaced at free of charge.